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Tenant welcome letter templateīelow is a sample of a tenant welcome letter that you can customize and share with your new tenant. Some of these items will also be covered in your rental agreement, so focus on what your tenants will find most helpful at move-in. Bonus points: Include a floor plan with dimensions of each room so tenants can see how their furnishings will fit in the new place.General neighborhood tips (like nearby grocery stores, parks and transit).Parking information for the tenant and guests.Instructions on how to report maintenance issues.Instructions on how and when to pay rent.A reminder to provide proof of renters insurance, if required.Any special move-in day details (loading zone rules, service elevator usage if applicable).Time and date of the rental walkthrough.What to include in a tenant welcome letterĪ welcome letter to a new tenant might include the following, depending on your property type and policies: The package could include local takeout menus, some household “must-haves” like light bulbs and toilet paper, and perhaps a gift card to a nearby coffee shop or bakery. If you want to go the extra mile, you can leave a printed copy of the welcome letter along with a modest welcome package on the kitchen counter so the tenant starts to feel at home as soon as they move in.
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The tenant can easily reference the letter when needed and quickly reply to the email if they have any follow-up questions.Įmail also allows you to include links to helpful websites like local utilities, service providers and neighborhood resources. How to send a new tenant welcome letterĮmail is probably the fastest and most reliable way to send a new tenant welcome letter. Download our rental move-in checklist to streamline your walkthrough inspection, and send a copy to your tenant so they’re prepared ahead of time. This helps the renter get acquainted with the home and neighborhood ahead of their moving day.Īround this time, you can also inspect the rental property and schedule any needed repairs before the new tenant moves in. Your welcome letter should provide move-in details and next steps, so plan to send it one to two weeks before the scheduled move-in date, when possible. If you don’t already have a customized lease, you can use Zillow Rental Manager’s lease builder to create one (available in select states). When to send a tenant a welcome letterĪ good time to send your new tenant a welcome letter is after both parties have signed a lease but before you hand over the keys. A tenant welcome letter includes move-in instructions and useful tips to ease their transition into a new home. One way to make a great first impression is to send your new tenant a welcome letter.
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Putting a little effort into customer service when you find a new tenant can help foster a positive landlord-tenant relationship and, ideally, lead to a reliable long-term renter. You might not think of your renters as “customers,” but as a landlord, you’re providing them with goods and services - a place to live, and an assurance of regular maintenance and upkeep - in exchange for monthly rent.